Conference calling is joining 3 or more people in a conversation via the telephone. Generally this is accomplished by calling the first party, pressing the conference key, calling the next party and pressing the conference key. Please refer to your user guide for exact instructions.

We can install a LIU (line isolation unit) which enables any music source (ie, radio, CD player) to be connected to your phone system as your hold music. You will also need a LIU for a professionally recorded message on hold service to be connected to your phone system.

If you have the applicable hardware you will be able to use an auto attendant feature. An auto attendant answers your incoming calls and puts them on hold until you are able to answer the call. This saves the customer from hearing long periods of ringing and subsequently hanging up. It is also a great way to advertise your services whilst your customers are waiting.

Line hunt is a service offered by Telstra to allow more than one incoming call on your main number. When your main number is busy the incoming call will be diverted to your next available number in a line hunt group. The number of incoming calls allowed will depend on the number of services you have in your line hunt group.

You can troubleshoot with the simple steps below to determine where the problem lies. If at any time you require assistance feel free to call our office and one of our staff will be able to assist you.

1. Check your fax is plugged into power and that the power point is turned on.

2. Ensure that your fax machine is plugged into a phone line - unplug the line cord from the wall and plug it in again. Also check the connection at the machine.

3. Plug an analogue phone into the phone point on the wall (normal house phone) and test if you get dial tone. If so, dial a number and check you can call out. Also call your fax number to ensure that the phone rings.

If you get no dial tone this indicates you have a line fault and you will need to call your service provider to log a fault.

If all the above have been checked and your fax machine is still not working you will need to contact a fax technician to check your fax machine. Give Teletronix Repairs a call on 0402486268.